Memory care
Complete Care at Germantown
0.00 reviews · 0 verifiedGermantown, WILic. 525653
VBP-SLow SNF VBP readmission measure score (0.0)Source: CMS SNF VBP (PDC)
VBP-RElevated VBP readmission rate (23.4%)Source: CMS SNF VBP (PDC)
VBPLower SNF VBP program ranking (#13,298)Source: CMS SNF VBP (PDC)
VBP-THigh nursing staff turnover in VBP period (61%)Source: CMS SNF VBP (PDC)
Provided by facility
Complete Care at Germantown offers tailored services and support to ensure a comfortable, enriching, and engaging experience for residents. Recognized for excellence in care, the facility focuses on creating a fulfilling environment for every resident. With a commitment to enhancing recovery journeys, they provide programs designed to support patients in achieving rehabilitation goals and transitioning home successfully.
TherapiesOn-Site Rehabilitation Services
CMS Care CompareView on Medicare.gov →
Medicare overall
4/5Medicare.gov Care Compare stars are shown for context only. They are never part of the Unbeatable composite score.
Staffing (PBJ)
3.45 total HPRDRN 0.95 · weekend 92%Oct 2025 – Dec 2025
Survey history
11 inspections48 deficiencies on record
Federal IDs
CCN 525653
Overall: 4/5 · Health: 4/5 · Staffing: 3/5 · QM: 4/5
Unbeatable ratings come only from verified family, staff, and professional reviews on this site. CMS stars, staffing, and citations are public regulatory signals — useful for context, not blended into our score.
Recent inspections
Health surveyMar 2025 · CMS4 deficiencies
- F-551SS D — Give the resident's representative the ability to exercise the resident's rights.
- F-623SS D — Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
- F-645SS D — PASARR screening for Mental disorders or Intellectual Disabilities
- F-812SS E — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Fire safetyMar 2025 · STATE FIRE MARSHAL10 deficiencies
- E-30SS F — List the names and contact information of those in the facility.
- K-211SS D — Keep aisles, corridors, and exits free of obstruction in case of emergency.
- K-222SS D — Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- K-321SS D — Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- K-351SS F — Install an approved automatic sprinkler system.
- K-711SS E — Provide a written emergency evacuation plan.
- K-741SS D — Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- K-761SS F — To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- K-916SS F — Have a battery powered remote alarm panel in a location accessible by operating personnel.
- K-925SS D — Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Health surveyJan 2025 · CMS1 deficiencies
- F-755SS E — Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Health surveyJul 2024 · CMS2 deficiencies
- F-609SS D — Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- F-610SS D — Respond appropriately to all alleged violations.
Health surveyMay 2024 · CMS2 deficiencies
- F-609SS D — Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- F-610SS D — Respond appropriately to all alleged violations.
Health surveyJan 2024 · CMS3 deficiencies
- F-585SS D — Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- F-677SS E — Provide care and assistance to perform activities of daily living for any resident who is unable.
- F-700SS D — Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Fire safetyJan 2024 · STATE FIRE MARSHAL6 deficiencies
- K-271SS D — Have exits that are accessible at all times.
- K-321SS E — Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- K-341SS F — Install a fire alarm system that can be heard throughout the facility.
- K-353SS C — Inspect, test, and maintain automatic sprinkler systems.
- K-781SS D — Have restrictions on the use of portable space heaters.
- K-920SS D — Ensure proper usage of power strips and extension cords.
Health surveyNov 2023 · CMS2 deficiencies
- F-585SS D — Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- F-657SS D — Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Health surveyOct 2023 · CMS4 deficiencies
- F-580SS D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F-585SS D — Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- F-607SS D — Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- F-689SS D — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Health surveyNov 2022 · CMS11 deficiencies
- F-582SS D — Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
- F-660SS D — Plan the resident's discharge to meet the resident's goals and needs.
- F-677SS D — Provide care and assistance to perform activities of daily living for any resident who is unable.
- F-689SS D — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F-692SS D — Provide enough food/fluids to maintain a resident's health.
- F-695SS D — Provide safe and appropriate respiratory care for a resident when needed.
- F-759SS E — Ensure medication error rates are not 5 percent or greater.
- F-761SS E — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- F-849SS D — Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
- F-880SS E — Provide and implement an infection prevention and control program.
- F-908SS F — Keep all essential equipment working safely.
Fire safetyNov 2022 · STATE FIRE MARSHAL3 deficiencies
- K-353SS E — Inspect, test, and maintain automatic sprinkler systems.
- K-374SS E — Install smoke barrier doors that can resist smoke for at least 20 minutes.
- K-918SS F — Have generator or other power source capable of supplying service within 10 seconds.
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Write a reviewOperated by COMPLETE CARE (privately held) since 1999.
- Jun 2022
operator transition — STEIN, SHALOM
INDIRECT OWNERSHIP INTEREST (NOT APPLICABLE) — STEIN, SHALOM - Jun 2022
operator transition — PC SWI HOLDCO LLC
5% OR GREATER DIRECT OWNERSHIP INTEREST (100%) — PC SWI HOLDCO LLC - Jun 2022
operator transition — SMS 2021 TRUST
5% OR GREATER INDIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — SMS 2021 TRUST - Jun 2022
operator transition — PC SWI TOPCO LLC
5% OR GREATER INDIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — PC SWI TOPCO LLC