Terms & Conditions

1. Agreement to these terms

These Terms & Conditions (“Terms”) are a binding agreement between you and Unbeatable Group LLC (“Unbeatable,” “we,” “us,” or “our”), 2211 Michelson Dr, Irvine, CA 92612, United States, and govern your access to and use of unbeatable.com and related services (the “Service”). By accessing or using the Service, submitting a review, or creating an account, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What Unbeatable is

Unbeatable is an independent information service. We publish inspection data, ownership history, and verified reviews about senior care communities, and we take no placement commissions — no facility pays us to be listed, recommended, or ranked. We are not a referral or placement agency, a broker, or an agent for any facility, and we do not arrange, recommend, or provide care. Listings and reviews are for general informational purposes and are not an endorsement of any community.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using it, you represent that you meet these requirements and that the information you provide is accurate. The Service is intended for users in the United States.

4. Your account

You are responsible for the accuracy of the information you give us and for activity that occurs under your account. Keep your credentials secure and notify us promptly at support@unbeatable.com of any unauthorized use. We may suspend or close accounts that violate these Terms or that we reasonably believe are being used for fraud or abuse.

5. Reviews and content you submit

When you submit a review, photo, question, or other content (“User Content”), you agree that:

• It is truthful, based on your own first-hand experience, and not fabricated, exaggerated, or written on behalf of a facility, competitor, or other interested party.
• You have the rights necessary to submit it, and it does not infringe anyone’s rights or violate any law.
• It follows our review guidelines and content standards below, and you will complete identity and experience verification when asked.
• Reviews submitted under the first-review reward are labeled as incentivized, consistent with FTC guidance; the reward never depends on the sentiment of the review.

You retain ownership of your User Content. You grant Unbeatable a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, reproduce, and distribute it in connection with operating and promoting the Service. This license survives deletion of your account to the extent your content has been incorporated into published reviews or aggregate ratings that others rely on.

6. Content standards and prohibited conduct

You agree not to, and not to help others:

• Post false, fabricated, or misleading reviews, or reviews of a community you have no genuine first-hand connection to.
• Impersonate anyone, use another person’s identity or documents, or create duplicate or fake accounts.
• Post content that is unlawful, defamatory, harassing, hateful, or that reveals a resident’s or another person’s private information.
• Manipulate ratings, run review farms, or coordinate campaigns to raise or lower a community’s score.
• Interfere with, scrape, overload, or attempt to gain unauthorized access to the Service or its data.

See our review guidelines for the full standards that apply to what you post.

7. Verification, moderation, and publication

No review is published automatically. Every submission is screened by software and reviewed by a person, who decides whether to publish, hold for more detail, or remove it. We may decline to publish, or may remove, any content that fails verification, violates these Terms or our guidelines, or that we determine to be fraudulent. We remove reviews only for reasons such as identity fraud or fabrication — never because a facility paid us or asked us to. We do not guarantee that any particular submission will be published.

8. Facility responses and profile claims

A community or its authorized representative may respond publicly to reviews and may claim and help maintain its profile, subject to verification. A response appears alongside a review and never replaces or hides it. Claiming a profile does not give a facility the ability to edit, reorder, or remove genuine reviews, and does not change our zero-commission model.

9. No professional advice

The Service provides general information to help you research senior care. It is not medical, legal, financial, or other professional advice, and it is not a substitute for your own due diligence or for consultation with qualified professionals. Verification confirms that a real, qualified person stands behind a review — not that every opinion in it is correct. Decisions about care are yours; you rely on the Service at your own discretion.

10. Intellectual property

The Service, including its design, text, graphics, logos, and compiled data (excluding User Content and third-party materials), is owned by Unbeatable or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial use. You may not copy, scrape, resell, or create derivative works from the Service or its data without our written permission.

11. Third-party content and links

Facility profiles may include public records and reviews sourced from external platforms (such as Google, Yelp, or the BBB), which are kept separate from Unbeatable’s own verified ratings. We are not responsible for the accuracy of third-party content or for external sites we link to, and their inclusion is not an endorsement.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that information — including reviews, ratings, inspection data, and ownership records — is complete, current, or accurate. To the fullest extent permitted by law, we disclaim all such warranties.

13. Limitation of liability

To the fullest extent permitted by law, Unbeatable and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, goodwill, or profits, arising out of or relating to your use of (or inability to use) the Service or any content on it, even if advised of the possibility. Our total liability for any claim relating to the Service will not exceed one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Unbeatable and its officers, members, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your User Content, your use of the Service, or your violation of these Terms or of any law or third-party right.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access, remove content, or close your account at our discretion — including for violation of these Terms or suspected fraud — with or without notice. Sections that by their nature should survive termination (including content licenses already relied upon, disclaimers, limitations of liability, and indemnification) will survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You agree that the exclusive venue for any dispute that is not otherwise subject to arbitration or small-claims resolution will be the state and federal courts located in Orange County, California, and you consent to personal jurisdiction there. Nothing in these Terms limits any rights you may have under mandatory consumer-protection laws that apply to you.

17. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will revise the “Effective” date above and, where appropriate, provide additional notice. Changes apply going forward; your continued use of the Service after an update means you accept the revised Terms.

18. Miscellaneous

These Terms, together with the Privacy Policy and any terms referenced in them (such as the first-review offer terms), are the entire agreement between you and Unbeatable regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact us

Questions about these Terms? Email support@unbeatable.com, write to Unbeatable Group LLC, 2211 Michelson Dr, Irvine, CA 92612, United States, or reach us through our contact page.