Assisted living

COMPLETE CARE AT HERITAGE LLC

0.00 reviews · 0 verifiedDUNDALK, MDLic. 215135

Signals

JKLRecent citation with immediate-jeopardy / high severity (J/K/L)Source: CMS Health Citations

ABUSECMS abuse icon presentSource: CMS Provider Information

FINECMS fine: $60,132Source: CMS Penalties

FINECMS fine: $69,787Source: CMS Penalties

VBP-SLow SNF VBP readmission measure score (3.7)Source: CMS SNF VBP (PDC)

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About

At Complete Care at Heritage, we offer tailored services and support to ensure a comfortable, enriching, and engaging experience for our residents. Our commitment to excellence in care creates an environment where every resident can enjoy a fulfilling experience. We understand that choosing a skilled nursing provider is a significant decision, and we aim to provide clarity and comfort throughout the journey. Our programs are designed to support patients in their recovery and help them transition successfully after rehabilitation.

Amenities

TherapiesOn-Site Rehabilitation Services

CMS Care CompareView on Medicare.gov →

Medicare overall

2/5Medicare.gov Care Compare stars are shown for context only. They are never part of the Unbeatable composite score.

Staffing (PBJ)

3.26 total HPRDRN 0.69 · weekend 90%Oct 2025 – Dec 2025

Survey history

8 inspections92 deficiencies on record

Federal IDs

CCN 215135

Overall: 2/5 · Health: 1/5 · Staffing: 2/5 · QM: 5/5

Unbeatable ratings come only from verified family, staff, and professional reviews on this site. CMS stars, staffing, and citations are public regulatory signals — useful for context, not blended into our score.

Recent inspections

Health surveyFeb 2026 · CMS5 deficiencies

F-600SS D — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-641SS E — Ensure each resident receives an accurate assessment.
F-677SS D — Provide care and assistance to perform activities of daily living for any resident who is unable.
F-684SS D — Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-695SS D — Provide safe and appropriate respiratory care for a resident when needed.

Health surveySep 2025 · CMS22 deficiencies

F-578SS D — Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F-584SS E — Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-609SS D — Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-641SS D — Ensure each resident receives an accurate assessment.
F-657SS D — Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F-658SS D — Ensure services provided by the nursing facility meet professional standards of quality.
F-676SS D — Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
F-677SS D — Provide care and assistance to perform activities of daily living for any resident who is unable.
F-684SS D — Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-689SS D — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-692SS D — Provide enough food/fluids to maintain a resident's health.
F-695SS E — Provide safe and appropriate respiratory care for a resident when needed.
F-697SS D — Provide safe, appropriate pain management for a resident who requires such services.
F-726SS E — Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F-732SS C — Post nurse staffing information every day.
F-761SS D — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-842SS D — Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-880SS E — Provide and implement an infection prevention and control program.
F-883SS D — Develop and implement policies and procedures for flu and pneumonia vaccinations.
F-887SS D — Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Fire safetySep 2025 · STATE FIRE MARSHAL7 deficiencies

K-223SS D — Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
K-324SS D — Provide properly protected cooking facilities.
K-345SS F — Have approved installation, maintenance and testing program for fire alarm systems.
K-353SS E — Inspect, test, and maintain automatic sprinkler systems.
K-511SS E — Have properly installed electrical wiring and gas equipment.
K-521SS D — Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
K-761SS F — To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Health surveyFeb 2025 · CMS1 deficiencies

F-760SS J — Ensure that residents are free from significant medication errors.

Health surveyAug 2023 · CMS26 deficiencies

F-550SS D — Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-557SS D — Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F-580SS D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F-584SS E — Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-600SS G — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-604SS D — Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F-609SS D — Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-610SS D — Respond appropriately to all alleged violations.
F-657SS E — Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F-658SS D — Ensure services provided by the nursing facility meet professional standards of quality.
F-684SS E — Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-689SS J — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-700SS D — Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F-728SS D — Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
F-732SS D — Post nurse staffing information every day.
F-756SS E — Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F-758SS D — Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F-759SS E — Ensure medication error rates are not 5 percent or greater.
F-760SS D — Ensure that residents are free from significant medication errors.
F-812SS D — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Fire safetyAug 2023 · STATE FIRE MARSHAL10 deficiencies

K-211SS D — Keep aisles, corridors, and exits free of obstruction in case of emergency.
K-225SS E — Have stairways and smokeproof enclosures used as exits that meet safety requirements.
K-324SS F — Provide properly protected cooking facilities.
K-341SS F — Install a fire alarm system that can be heard throughout the facility.
K-353SS F — Inspect, test, and maintain automatic sprinkler systems.
K-511SS D — Have properly installed electrical wiring and gas equipment.
K-761SS F — To conduct inspection, testing and maintenance of fire doors by qualified individuals.
K-914SS F — Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
K-918SS F — Have generator or other power source capable of supplying service within 10 seconds.
K-923SS D — Have proper medical gas storage and administration areas.

Health surveyJan 2019 · CMS18 deficiencies

F-550SS D — Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-561SS D — Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F-584SS D — Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-625SS D — Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F-656SS D — Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-676SS D — Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
F-684SS D — Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-686SS D — Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F-692SS D — Provide enough food/fluids to maintain a resident's health.
F-711SS D — Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
F-730SS D — Observe each nurse aide's job performance and give regular training.
F-756SS D — Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F-757SS D — Ensure each resident’s drug regimen must be free from unnecessary drugs.
F-759SS D — Ensure medication error rates are not 5 percent or greater.
F-761SS D — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-812SS E — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-842SS D — Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-880SS D — Provide and implement an infection prevention and control program.

Fire safetyJan 2019 · STATE FIRE MARSHAL3 deficiencies

K-741SS D — Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
K-918SS F — Have generator or other power source capable of supplying service within 10 seconds.
K-923SS E — Have proper medical gas storage and administration areas.

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Ownership

Operated by COMPLETE CARE (privately held) since 1981.

May 2021
operator transition — PC MD OPCOS LLC
5% OR GREATER DIRECT OWNERSHIP INTEREST (100%) — PC MD OPCOS LLC
May 2021
operator transition — SMS 2021 TRUST
5% OR GREATER INDIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — SMS 2021 TRUST
May 2021
operator transition — PC WTA OPCO HOLDCO LLC
5% OR GREATER INDIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — PC WTA OPCO HOLDCO LLC

Contact

7232 GERMAN HILL ROAD
DUNDALK, MD 21222

Get directions →

4102826310 completecareheritage.com

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