Assisted living
Complete Care at Southpointe
0.00 reviews · 0 verifiedGreenfield, WILic. 525604
JKLRecent citation with immediate-jeopardy / high severity (J/K/L)Source: CMS Health Citations
FINECMS fine: $89,823Source: CMS Penalties
VBP-SLow SNF VBP readmission measure score (3.1)Source: CMS SNF VBP (PDC)
Provided by facility
Complete Care at Southpointe offers a tailored experience for residents, focusing on comfort, enrichment, and engagement. The facility is recognized for its excellence in care, creating an environment where residents can enjoy a fulfilling and satisfying experience.
TherapiesOn-Site Rehabilitation Services
CMS Care CompareView on Medicare.gov →
Medicare overall
3/5Medicare.gov Care Compare stars are shown for context only. They are never part of the Unbeatable composite score.
Staffing (PBJ)
3.36 total HPRDRN 0.73 · weekend 92%Oct 2025 – Dec 2025
Survey history
6 inspections45 deficiencies on record
Federal IDs
CCN 525604
Overall: 3/5 · Health: 2/5 · Staffing: 3/5 · QM: 5/5
Unbeatable ratings come only from verified family, staff, and professional reviews on this site. CMS stars, staffing, and citations are public regulatory signals — useful for context, not blended into our score.
Recent inspections
Health surveyMar 2026 · CMS7 deficiencies
- F-602SS D — Protect each resident from the wrongful use of the resident's belongings or money.
- F-607SS E — Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- F-628SS C — Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
- F-686SS G — Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- F-688SS D — Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
- F-812SS E — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F-851SS F — Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Fire safetyMar 2026 · STATE FIRE MARSHAL12 deficiencies
- K-293SS E — Have properly located and lighted "Exit" signs.
- K-341SS E — Install a fire alarm system that can be heard throughout the facility.
- K-351SS F — Install an approved automatic sprinkler system.
- K-353SS E — Inspect, test, and maintain automatic sprinkler systems.
- K-363SS E — Install corridor and hallway doors that block smoke.
- K-374SS E — Install smoke barrier doors that can resist smoke for at least 20 minutes.
- K-511SS D — Have properly installed electrical wiring and gas equipment.
- K-712SS F — Have simulated fire drills held at unexpected times.
- K-753SS E — Have restrictions on the use of highly flammable decorations.
- K-918SS F — Have generator or other power source capable of supplying service within 10 seconds.
- K-920SS D — Ensure proper usage of power strips and extension cords.
- K-923SS D — Have proper medical gas storage and administration areas.
Health surveyOct 2024 · CMS2 deficiencies
- F-641SS D — Ensure each resident receives an accurate assessment.
- F-656SS D — Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Fire safetyOct 2024 · STATE FIRE MARSHAL10 deficiencies
- E-31SS F — Provide emergency officials' contact information.
- E-41SS F — Implement emergency and standby power systems.
- K-211SS E — Keep aisles, corridors, and exits free of obstruction in case of emergency.
- K-341SS E — Install a fire alarm system that can be heard throughout the facility.
- K-353SS D — Inspect, test, and maintain automatic sprinkler systems.
- K-741SS D — Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- K-908SS E — Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
- K-914SS D — Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- K-918SS F — Have generator or other power source capable of supplying service within 10 seconds.
- K-923SS D — Have proper medical gas storage and administration areas.
Health surveyAug 2023 · CMS8 deficiencies
- F-623SS C — Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
- F-686SS J — Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- F-689SS J — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F-690SS D — Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- F-692SS G — Provide enough food/fluids to maintain a resident's health.
- F-757SS D — Ensure each resident’s drug regimen must be free from unnecessary drugs.
- F-812SS E — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F-880SS F — Provide and implement an infection prevention and control program.
Fire safetyAug 2023 · STATE FIRE MARSHAL6 deficiencies
- K-293SS E — Have properly located and lighted "Exit" signs.
- K-361SS D — Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
- K-541SS E — Install properly constructed and protected linen or trash chutes.
- K-711SS F — Provide a written emergency evacuation plan.
- K-781SS D — Have restrictions on the use of portable space heaters.
- K-923SS D — Have proper medical gas storage and administration areas.
No reviews from this reviewer type yet.
No questions yet. Ask the first one — a member of our team or someone who knows this community will answer.
Have a question about this community?
Ask anything — pricing, care, staffing, daily life. Our team answers, and questions are reviewed before they appear.Ownership
Write a reviewOperated by COMPLETE CARE (privately held) since 1996.
- Jun 2022
operator transition — PC SWI TOPCO LLC
5% OR GREATER INDIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — PC SWI TOPCO LLC - Jun 2022
operator transition — SMS 2021 TRUST
5% OR GREATER INDIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — SMS 2021 TRUST - Jun 2022
operator transition — PC SWI HOLDCO LLC
5% OR GREATER DIRECT OWNERSHIP INTEREST (100%) — PC SWI HOLDCO LLC - Jun 2022
operator transition — STEIN, SHALOM
INDIRECT OWNERSHIP INTEREST (NOT APPLICABLE) — STEIN, SHALOM