Assisted living
THE PLAZA AT LUBBOCK
0.00 reviews · 0 verifiedLUBBOCK, TXLic. 676105
JKLRecent citation with immediate-jeopardy / high severity (J/K/L)Source: CMS Health Citations
DENYCMS payment denial (3 days)Source: CMS Penalties
FINECMS fine: $16,149Source: CMS Penalties
FINECMS fine: $8,824Source: CMS Penalties
FINECMS fine: $13,621Source: CMS Penalties
VBP-THigh nursing staff turnover in VBP period (65%)Source: CMS SNF VBP (PDC)
Provided by facility
The Plaza at Lubbock offers a range of senior care options, including short-term skilled nursing, long-term care, respite, and hospice services. This community is dedicated to providing exceptional living experiences combined with professional care. Residents can enjoy personalized services and programs designed to meet their individual needs, all within a supportive environment. The Plaza emphasizes a commitment to superior clinical care and wellness, aiming to enhance the quality of life for its residents.
CMS Care CompareView on Medicare.gov →
Medicare overall
2/5Medicare.gov Care Compare stars are shown for context only. They are never part of the Unbeatable composite score.
Staffing (PBJ)
2.53 total HPRDRN 0.28 · weekend 90%Oct 2025 – Dec 2025
Survey history
12 inspections44 deficiencies on record
Federal IDs
CCN 676105
Overall: 2/5 · Health: 2/5 · Staffing: 1/5 · QM: 5/5
Unbeatable ratings come only from verified family, staff, and professional reviews on this site. CMS stars, staffing, and citations are public regulatory signals — useful for context, not blended into our score.
Recent inspections
Health surveyJan 2026 · CMS6 deficiencies
- F-584SS E — Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- F-645SS D — PASARR screening for Mental disorders or Intellectual Disabilities
- F-804SS E — Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- F-805SS D — Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
- F-812SS E — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F-880SS E — Provide and implement an infection prevention and control program.
Fire safetyJan 2026 · STATE FIRE MARSHAL3 deficiencies
- K-321SS D — Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- K-345SS D — Have approved installation, maintenance and testing program for fire alarm systems.
- K-353SS F — Inspect, test, and maintain automatic sprinkler systems.
Health surveyJan 2025 · CMS1 deficiencies
- F-678SS J — Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Health surveyDec 2024 · CMS2 deficiencies
- F-580SS D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F-760SS D — Ensure that residents are free from significant medication errors.
Health surveyOct 2024 · CMS2 deficiencies
- F-600SS G — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F-602SS D — Protect each resident from the wrongful use of the resident's belongings or money.
Health surveyOct 2024 · CMS7 deficiencies
- F-583SS D — Keep residents' personal and medical records private and confidential.
- F-585SS E — Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- F-679SS E — Provide activities to meet all resident's needs.
- F-686SS D — Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- F-761SS E — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- F-812SS E — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F-880SS E — Provide and implement an infection prevention and control program.
Fire safetyOct 2024 · STATE FIRE MARSHAL1 deficiencies
- K-341SS F — Install a fire alarm system that can be heard throughout the facility.
Health surveySep 2024 · CMS6 deficiencies
- F-550SS J — Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- F-580SS D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F-600SS J — Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F-690SS D — Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- F-771SS D — Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.
- F-842SS D — Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Health surveyApr 2024 · CMS3 deficiencies
- F-580SS D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F-755SS F — Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- F-842SS F — Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Health surveyNov 2023 · CMS1 deficiencies
- F-580SS D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Health surveySep 2023 · CMS1 deficiencies
- F-880SS E — Provide and implement an infection prevention and control program.
Health surveyAug 2023 · CMS11 deficiencies
- F-550SS D — Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- F-552SS E — Ensure that residents are fully informed and understand their health status, care and treatments.
- F-584SS E — Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- F-690SS D — Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- F-758SS E — Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
- F-803SS E — Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- F-804SS F — Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
- F-812SS F — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F-814SS D — Dispose of garbage and refuse properly.
- F-908SS D — Keep all essential equipment working safely.
- F-921SS E — Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
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Write a reviewOperated by STONEGATE SENIOR LIVING (nonprofit) since 2006.
- Feb 2015
operator transition — HANSFORD COUNTY HOSPITAL DISTRICT
5% OR GREATER DIRECT OWNERSHIP INTEREST (100%) — HANSFORD COUNTY HOSPITAL DISTRICT