Skilled nursing

Vancrest-Upper Valley

0.00 reviews · 0 verifiedTROY, OHLic. 365735

Signals

VBP-SLow SNF VBP readmission measure score (3.7)Source: CMS SNF VBP (PDC)

FINECMS fine: $4,233Source: CMS Penalties

Photos

Provided by facility

About

Vancrest - Upper Valley provides personalized care with a focus on residents' comfort and quality of life. The facility offers a variety of meal choices and engaging activities, supported by a team of qualified professionals. Skilled nursing care is available around the clock, including transitional, rehabilitative, long-term, respite, and hospice care. Inpatient and outpatient rehabilitation services are also offered, tailored to individual needs.

CMS Care CompareView on Medicare.gov →

Medicare overall

4/5Medicare.gov Care Compare stars are shown for context only. They are never part of the Unbeatable composite score.

Staffing (PBJ)

3.89 total HPRDRN 0.49 · weekend 87%Oct 2025 – Dec 2025

Survey history

6 inspections56 deficiencies on record

Federal IDs

CCN 365735

Overall: 4/5 · Health: 3/5 · Staffing: 2/5 · QM: 5/5

Unbeatable ratings come only from verified family, staff, and professional reviews on this site. CMS stars, staffing, and citations are public regulatory signals — useful for context, not blended into our score.

Recent inspections

Fire safetyJul 2024 · STATE FIRE MARSHAL14 deficiencies

K-223SS F — Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
K-232SS E — Have corridors or aisles that are unobstructed and are at least 8 feet in width.
K-291SS F — Install emergency lighting that can last at least 1 1/2 hours.
K-293SS E — Have properly located and lighted "Exit" signs.
K-321SS E — Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
K-345SS F — Have approved installation, maintenance and testing program for fire alarm systems.
K-351SS E — Install an approved automatic sprinkler system.
K-353SS F — Inspect, test, and maintain automatic sprinkler systems.
K-363SS E — Install corridor and hallway doors that block smoke.
K-372SS E — Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
K-521SS F — Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
K-761SS E — To conduct inspection, testing and maintenance of fire doors by qualified individuals.
K-918SS F — Have generator or other power source capable of supplying service within 10 seconds.
K-920SS E — Ensure proper usage of power strips and extension cords.

Health surveyJul 2024 · CMS13 deficiencies

F-552SS D — Ensure that residents are fully informed and understand their health status, care and treatments.
F-582SS B — Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F-585SS D — Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F-637SS D — Assess the resident when there is a significant change in condition
F-656SS D — Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-689SS D — Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-690SS D — Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F-700SS D — Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F-756SS D — Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F-757SS D — Ensure each resident’s drug regimen must be free from unnecessary drugs.
F-760SS D — Ensure that residents are free from significant medication errors.
F-761SS D — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-880SS D — Provide and implement an infection prevention and control program.

Fire safetyNov 2021 · STATE FIRE MARSHAL4 deficiencies

K-222SS E — Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
K-372SS E — Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
K-500SS E — Meet other general requirements that are deficient.
K-511SS E — Have properly installed electrical wiring and gas equipment.

Health surveyNov 2021 · CMS11 deficiencies

F-558SS D — Reasonably accommodate the needs and preferences of each resident.
F-569SS D — Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
F-578SS D — Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F-580SS D — Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F-657SS D — Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F-684SS D — Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-688SS D — Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F-758SS D — Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F-761SS D — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-770SS D — Provide timely, quality laboratory services/tests to meet the needs of residents.
F-921SS D — Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Fire safetyAug 2019 · STATE FIRE MARSHAL6 deficiencies

K-222SS E — Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
K-271SS E — Have exits that are accessible at all times.
K-311SS E — Have an enclosure around a vertical opening shaft.
K-918SS F — Have generator or other power source capable of supplying service within 10 seconds.
K-920SS E — Ensure proper usage of power strips and extension cords.
K-923SS E — Have proper medical gas storage and administration areas.

Health surveyAug 2019 · CMS8 deficiencies

F-550SS D — Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-569SS D — Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
F-578SS D — Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F-607SS C — Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F-684SS D — Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-686SS G — Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F-770SS E — Provide timely, quality laboratory services/tests to meet the needs of residents.
F-883SS D — Develop and implement policies and procedures for flu and pneumonia vaccinations.

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Ownership

Operated by VANCREST HEALTH CARE CENTERS (privately held) since 1989.

Dec 2024
operator transition — BAGLEY, JON
5% OR GREATER DIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — BAGLEY, JON
Dec 2024
operator transition — WHITE, NICOLAUS
5% OR GREATER DIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — WHITE, NICOLAUS
Dec 2024
operator transition — WHITE, CLAIRE
5% OR GREATER DIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — WHITE, CLAIRE
Dec 2024
operator transition — MYERS, MARK
5% OR GREATER DIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — MYERS, MARK
Dec 2024
operator transition — WHITE, SCOTT
5% OR GREATER DIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — WHITE, SCOTT
Dec 2024
operator transition — WHITE, MARK
5% OR GREATER DIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — WHITE, MARK
Dec 2024
operator transition — MCCLEERY, MARK
5% OR GREATER DIRECT OWNERSHIP INTEREST (NO PERCENTAGE PROVIDED) — MCCLEERY, MARK

Contact

3232 NORTH COUNTY ROAD 25A
TROY, OH 45373

Get directions →

9374407663 vancrest.com/vancrest-upper-valley

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