Assisted living
Willowdale Health Services
0.00 reviews · 0 verifiedNew Holstein, WILic. 525411
Provided by facility
Willowdale Health Services has been providing healthcare to New Holstein and its surrounding communities since 1971. This small, welcoming facility features an experienced staff that ensures outstanding care by getting to know each resident as an individual. Willowdale offers short-term rehabilitation and long-term care, with a variety of in-house services including physical therapy, occupational therapy, and social work. The facility emphasizes quality care and resident engagement through various activities.
Ambulatory Assistance & AccessibilityWheelchair Accessible Facilities
TherapiesOn-Site Rehabilitation Services
CMS Care CompareView on Medicare.gov →
Medicare overall
4/5Medicare.gov Care Compare stars are shown for context only. They are never part of the Unbeatable composite score.
Staffing (PBJ)
3.83 total HPRDRN 1.31 · weekend 88%Oct 2025 – Dec 2025
Survey history
8 inspections45 deficiencies on record
Federal IDs
CCN 525411
Overall: 4/5 · Health: 4/5 · Staffing: 4/5 · QM: 2/5
Unbeatable ratings come only from verified family, staff, and professional reviews on this site. CMS stars, staffing, and citations are public regulatory signals — useful for context, not blended into our score.
Recent inspections
Health surveyJan 2025 · CMS1 deficiencies
- F-657SS D — Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Fire safetyOct 2024 · STATE FIRE MARSHAL9 deficiencies
- E-20SS F — Establish policies and procedures including evacuation.
- E-31SS F — Provide emergency officials' contact information.
- E-35SS F — Provide family notifications of emergency plan.
- E-39SS F — Conduct testing and exercise requirements.
- K-311SS F — Have an enclosure around a vertical opening shaft.
- K-345SS F — Have approved installation, maintenance and testing program for fire alarm systems.
- K-372SS E — Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- K-521SS E — Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- K-761SS F — To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Fire safetyOct 2024 · STATE FIRE MARSHAL9 deficiencies
- E-20SS F — Establish policies and procedures including evacuation.
- E-31SS F — Provide emergency officials' contact information.
- E-35SS F — Provide family notifications of emergency plan.
- E-39SS F — Conduct testing and exercise requirements.
- K-311SS F — Have an enclosure around a vertical opening shaft.
- K-345SS F — Have approved installation, maintenance and testing program for fire alarm systems.
- K-372SS E — Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- K-521SS E — Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- K-761SS F — To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Health surveyOct 2024 · CMS7 deficiencies
- F-607SS D — Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- F-609SS D — Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- F-610SS D — Respond appropriately to all alleged violations.
- F-641SS D — Ensure each resident receives an accurate assessment.
- F-690SS D — Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- F-692SS D — Provide enough food/fluids to maintain a resident's health.
- F-761SS E — Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Fire safetyNov 2023 · STATE FIRE MARSHAL7 deficiencies
- K-347SS D — Properly provide smoke detection systems in areas open to corridors.
- K-351SS F — Install an approved automatic sprinkler system.
- K-741SS D — Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- K-781SS E — Have restrictions on the use of portable space heaters.
- K-911SS F — Meet requirements for the installation and maintenance of electrical systems.
- K-918SS C — Have generator or other power source capable of supplying service within 10 seconds.
- K-923SS D — Have proper medical gas storage and administration areas.
Health surveyNov 2023 · CMS5 deficiencies
- F-584SS D — Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- F-644SS D — Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- F-645SS E — PASARR screening for Mental disorders or Intellectual Disabilities
- F-803SS D — Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- F-812SS F — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Fire safetyOct 2022 · STATE FIRE MARSHAL4 deficiencies
- K-345SS F — Have approved installation, maintenance and testing program for fire alarm systems.
- K-351SS D — Install an approved automatic sprinkler system.
- K-712SS F — Have simulated fire drills held at unexpected times.
- K-927SS E — Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Health surveyOct 2022 · CMS3 deficiencies
- F-607SS D — Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- F-641SS D — Ensure each resident receives an accurate assessment.
- F-690SS D — Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Write a reviewOperated by NORTH SHORE HEALTHCARE (privately held) since 1987.
- Jul 2017
operator transition — NSHF OPERATIONS LLC
5% OR GREATER DIRECT OWNERSHIP INTEREST (100%) — NSHF OPERATIONS LLC - Jun 2017
operator transition — MILLS, DAVID
5% OR GREATER INDIRECT OWNERSHIP INTEREST (20%) — MILLS, DAVID